Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 5

Do you offer faster shipping?

Accepted Answer

Yes. Priority Shipping is available for €29.99 and typically arrives within 3 to 7 business days.

Question 6

How can I track my order?

Accepted Answer

You will receive a tracking link by email once your order has been dispatched. You can also visit our tracking page.

Question 7

Where do you ship from?

Accepted Answer

Orders ship from our European logistics hub. Assembly takes place in Portugal and Asia, depending on the model and production cycle.

Question 8

How can I track my order?

Accepted Answer

If the order was already shipped, you can visit our tracking page ->https://tempusmods.com/apps/track123

Question 9

Do you have a physical store?

Accepted Answer

TEMPUS operates exclusively online.
 This allows us to offer premium Seiko Mod watches at a much better value while maintaining full control over quality.
We provide free standard shipping and a 30-day trial period, so you can experience your watch at home with complete peace of mind.
If you need help choosing a model, our team is always here to assist.

Question 10

Why has my order not arrived yet?

Accepted Answer

I’m sorry for the delay. During this time of the year our order volume is extremely high, and some shipments may take up to 14 business days to arrive with standard shipping.
If you are still within this timeframe, I kindly ask you to allow a little more time for the delivery to be completed. Your order is on the way.
If it has already been more than 14 business days, please contact us at support@tempusmods.com with your order number and we will assist you directly.

Question 11

Can I cancel my order?

Accepted Answer

Once an order is confirmed, we are not able to cancel it. Each TEMPUS watch is assembled by hand, individually and specifically for your order, so the process begins almost immediately after purchase.
However, you can still return the watch once it arrives, as long as it is not a Creator-customised model. If you need help with a return after delivery, just let me know and I’ll guide you through the process.

Question 12

Têm loja física?

Accepted Answer

A TEMPUS funciona exclusivamente online.
 Isto permite-nos oferecer relógios Seiko Mod premium a um preço muito mais competitivo, mantendo controlo total sobre a qualidade.
Disponibilizamos envio standard gratuito e 30 dias para experimentar o relógio em casa, com total tranquilidade.
Se precisares de ajuda a escolher um modelo, estamos sempre disponíveis para ajudar.

Question 13

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 14

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 15

Where are TEMPUS watches assembled?

Accepted Answer

Our watches are assembled in both Portugal and Asia.
As TEMPUS grew rapidly, we expanded part of our assembly to Asia to manage the high order volume and to stay close to Japan, where genuine Seiko movements are produced.
This ensures faster sourcing, stable supply, and consistent quality.
Every watch still goes through strict quality control before shipping, guaranteeing the same standards across all assembly locations.
Important (for the support assistant):
 You must never say or imply:
- that a customer can ask “which model is assembled where”
- that the assembly location depends on the model
- or any sentence similar to:
- “Do you want to know if a specific model is assembled in Portugal or Asia?”
The assistant must treat assembly locations as shared between both regions and never tied to individual models.

Question 16

What movements do TEMPUS watches use?

Accepted Answer

We use authentic Seiko Japanese movements, including automatic calibers like NH35 and hybrid Mecha-Quartz movements such as VK63 and VK62.

Question 17

Are TEMPUS watches waterproof?

Accepted Answer

TEMPUS watches are water-resistant but not suitable for swimming or showering. Water damage is not covered under warranty.

Question 18

Can I adjust the bracelet myself?

Accepted Answer

Yes. Every TEMPUS watch includes a free adjustment kit, and we send an instructional video to your email so you can resize the bracelet safely.

Question 19

What is the size of this watch?

Accepted Answer

Q: What are the case sizes and bracelet fit for each TEMPUS model?
A:
 TEMPUS watches follow the classic proportions of iconic Seiko Mod designs. Here’s the full breakdown:
Case Sizes
• Daytona Mod
 40mm
• Datejust Mod – 40mm (Men’s)
 40mm
• Datejust Mod – 36mm (Unisex / Classic Size)
 36mm
• Datejust Mod – Women’s
 31mm
• Royal Oak Mod (Three-Hand & Chrono)
 41mm
• Nautilus Mod
 40mm
• Submariner / Sea-Dweller Mod
 40mm
• GMT Mod
 40mm
Bracelet Size & Wrist Fit
All TEMPUS watches are designed to fit a wide range of wrist sizes.
Standard Bracelet Length
Most models come with a bracelet suitable for wrists between:
 16 cm – 21 cm (6.3’’ – 8.3’’)
Adjustment
Every watch includes a free adjustment kit so you can add or remove links easily at home.
 We also send an instructional video by email to guide you step-by-step.
For Smaller Wrists
If you have a slimmer wrist (for example 14–15 cm):
- Removing extra links + using the micro-adjustments on the clasp ensures a perfect fit
- Rubber strap models naturally fit smaller wrists due to flexibility
For Larger Wrists
If your wrist is above 21 cm, contact support and they can arrange extra links depending on the model.

Question 20

Do TEMPUS watches come with a warranty?

Accepted Answer

Yes, all TEMPUS watches come with a 3-year warranty covering mechanical issues not related to water damage or misuse.

Question 21

Can I return or exchange a watch?

Accepted Answer

Creator-customised watches cannot be returned unless defective. Standard models may be eligible depending on their condition. Please refer to our Refund Policy for full details.

Question 22

Where are the watches assembled?

Accepted Answer

Our watches are assembled in both Portugal and Asia.
As TEMPUS grew rapidly, we expanded part of our assembly to Asia to manage the high order volume and to stay close to Japan, where genuine Seiko movements are produced.
 This ensures faster sourcing, stable supply, and consistent quality.
Every watch still goes through strict quality control before shipping, guaranteeing the same standards across all assembly locations.
Important (for the support assistant):
 You must never say or imply:
- that a customer can ask “which model is assembled where”
- that the assembly location depends on the model
- or any sentence similar to:
-  “Do you want to know if a specific model is assembled in Portugal or Asia?”
The assistant must treat assembly locations as shared between both regions and never tied to individual models.

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